Approval & Shipping Instructions

Learn about the multiple ways for Selling Cards to Us.

Approval is required for all our selling options before you either ship or drop-off your cards.

Do not ship or deliver anything in person until you have received an email officially approving your sale. 

We reserve the right to cancel/refuse any purchase of cards at any time, for any reason, without exception.

Approval Instructions

Sell Request via our Sell List

An email will be sent acknowledging that your Sell Request has been received. Your approval email will be sent within two (2) business days, once your Sell Request has been reviewed and approved.

  • Scans may be requested prior to approval to verify conditions of cards valued over $600.
  • A member of our pricing and purchasing team will review your request prior to approval. Pricing and/or quantity accepted may be adjusted versus your request.
  • Final pricing and grading will be completed during the in-person review of your cards.

If you do not see a follow-up email from us within two (2) business days, check your spam folders, then contact us if you still have not received an approval email.

Upon receiving the approval email, prepare your cards or collection for shipment. Check the status of your Sell Request throughout the process by clicking on My Account, then clicking Sell Requests.

Ship + Sell

An email confirmation will be sent with shipping instructions after you have submitted the Ship + Sell form. This confirmation email also serves as your approval. You may ship your items at your earliest convenience.

If your package is not received and we've not received any communication with you, your Ship + Sell request will be closed out after 30 business days.

Shipping Instructions

You are responsible for all shipping and/or delivery costs related to sending an approved request. Any postage due or customs/import fees incurred upon arrival will be deducted from the final total.

Use a trackable shipping method and properly insure your shipment’s contents based on their value. Star City Games® is not responsible for any items or packages that are lost and/or damaged while in transit.

Label the outside of the package with the proper information regarding your sale to prevent your sale from being delayed. Ensure the following information is included:

  • Your full return address with your first and last name.
  • ATTN: Ship + Sell, if you have submitted a Ship + Sell request
  • Your Sell Request # associated with your package, if you have submitted a Sell Request through our Sell List.
For Sell Requests For Ship + Sell

[Your Sell Request #]

ATTN: Buyer

Star City Games, Inc.

5728 Williamson Rd NW

Roanoke, VA 24012

ATTN: Ship + Sell

Star City Games, Inc.

5728 Williamson Rd NW

Roanoke, VA 24012

Please ship Sell List Sell Requests within two (2) business days of the date of approval to guarantee prices at the time of submission. Card values will be adjusted to reflect our current Sell List if postmarked over two (2) business days later.

Ship + Sell requests do not have a shipping deadline. The current Sell List prices at the time of arrival will be used.

You will receive an email notifying you that we have received your shipment.

Multiple Sell Requests may be shipped in the same package to save on shipping costs.

  • Pack and label each request separately, and list all Sell Request numbers on the outside packaging.
  • When combining a Ship + Sell and Sell Request in the same package, label the outside of the box appropriately. Separate and clearly mark contents to ensure they are processed correctly.

If you need to divide a single request into multiple packages, number each package (e.g. Box 1 of 2, Box 2 of 2). We will wait until all boxes arrive to begin processing the request.

If your package is scheduled to arrive on a weekend day when our warehouse is closed, the carrier will reattempt delivery on the next business day.

Packaging Guidelines

Following these guidelines will help ensure your collection arrives safely and your Sell Request or Ship + Sell will be processed efficiently.

1. Remove all cards from binders, top-loaders, and sleeves (standard-style or inner sleeves, including side-loading or sealable).

2. Keep cards facing the same way.

3. For Sell Requests, put the cards in the same order as they are listed on the approved Sell Request.

Failure to adhere to the above guidelines may result in processing time delays, a penalty of up to 10% off the final total, or our declining of the sale outright.

4. Ensure that all items are packaged safely and securely by packing cards using supplies such as bubble wrap, packing paper, or another flexible material to fill space.

Do not use regular envelopes, as these are sorted by machines at the Post Office and can result in damage.

Some packaging container suggestions that work well for Magic cards include:

Plastic card cases Deck boxes

Fat Pack/Bundle boxes

Snap cases Rowed card storage boxes Cardboard trading card boxes
Plastic bags, rubber bands, or packaging materials with rough surfaces will damage cards. Top-loaders are not recommended due to damaging cards if bent in any way.

5. Send your cards or collection to us. Please use the correct mailing address based on your sale request method.

Drop-Off Instructions

You may drop off the contents of your approved Sell Request in person at Star City Comics & Games during business hours or at a Star City Games Sales Booth.

Contact us in advance to let us know that you will drop off your items.

Each Sales Booth appearance will become available as a delivery option one (1) week before the event. We cannot guarantee Sell List prices earlier than this point. Please contact us to schedule an appointment.

Please deliver your Sell Request to a staff Buyer, along with a printed copy of the contents of the Sell Request and its approval. The order of the cards needs to match the list included in the Sell Request Submission email.