Approval & Shipping Instructions

Learn about the multiple ways for Selling Cards to Us.

Approval is required for all our selling options before you either ship or drop-off your cards.

Do not ship or deliver anything in person until you have received an email officially approving your sale. 

We reserve the right to cancel/refuse any purchase of cards at any time, for any reason, without exception.

Approval Instructions

Sell List Request

We will send an email acknowledging that we have received your Sell List Request. We will send your approval email within two (2) business days, once we have reviewed and approved your Sell List Request.

Final pricing and grading will take place during the in-person review of your cards. We may adjust pricing and/or quantity accepted versus your request prior to approval.

If you do not see a follow-up email from us within two (2) business days, check your spam folders, then contact us if you still have not received an approval email.

Upon receiving the approval email, prepare your cards or collection for shipment. Check the status of your Sell List Request throughout the process by clicking on My Account, then clicking Sell Requests.

Special conditions apply to high-value individual items and Sell List Requests:

  • We may request scans prior to approval to verify conditions of cards valued over $700.
  • We may offer term payments on Sell List Requests totaling over $5000.

Please check your acknowledgment email carefully for full details.

Ship + Sell

You will receive an email confirmation with shipping instructions after you have submitted the Ship + Sell form. This confirmation email also serves as your approval. You may ship your items at your earliest convenience.

If your package is not received and we've not received any communication with you, your Ship + Sell request will be closed out after 30 business days.

Shipping Instructions

You are responsible for all shipping and/or delivery costs related to sending an approved request. Any postage due or customs/import fees incurred upon arrival will be deducted from the total.

Use a trackable shipping method and properly insure your shipment’s contents based on their value. Star City Games® is not responsible for any items or packages that are lost and/or damaged while in transit.

Label the outside of the package with the proper information regarding your sale to prevent your sale from being delayed. Ensure the following information is included:

  • Your full return address with your first and last name.
  • ATTN: Ship + Sell, if you have submitted a Ship + Sell request.
  • Your Sell List Request # associated with your package, if you have submitted a Sell List Request.
For Sell List Requests For Ship + Sell

[Your Sell List Request #]

ATTN: Buyer

Star City Games, Inc.

5728 Williamson Rd NW

Roanoke, VA 24012

ATTN: Ship + Sell

Star City Games, Inc.

5728 Williamson Rd NW

Roanoke, VA 24012

Please ship Sell List Requests within two (2) business days of the date of approval to guarantee prices at the time of submission. Card values will be adjusted to reflect our current Sell List if postmarked over two (2) business days later.

Ship + Sell requests do not have a shipping deadline. The current Sell List prices at the time of arrival will be used.

You will receive an email notifying you that we have received your shipment.

Multiple Sell Requests may be shipped in the same package to save on shipping costs.

  • Pack and label each request separately, and list all Sell List Request numbers on the outside packaging.
  • When combining a Ship + Sell and Sell List Request in the same package, label the outside of the box appropriately. Separate and clearly mark contents to ensure they are processed correctly.

If you need to divide a single request into multiple packages, number each package (e.g. Box 1 of 2, Box 2 of 2). We will wait until all boxes arrive to begin processing the request.

If your package is scheduled to arrive on a weekend day when our warehouse is closed, the carrier will reattempt delivery on the next business day.

Packaging Guidelines

Following these guidelines will help ensure your collection arrives safely and your Sell List Request or Ship + Sell will be processed efficiently.

1. Remove all cards from binders, top-loaders, and sleeves (standard-style or inner sleeves, including side-loading or sealable).

2. Keep all cards facing the same way, in the same orientation (for example: all facing forward and right-side-up).

3. For Sell List Requests, put the cards in the same order as they are listed on the approved Sell List Request. This will be in the order in which you have entered your cards.

Failure to adhere to the above guidelines may result in processing time delays, a penalty of up to 5% off the final total, or our declining of the sale outright.

4. Ensure that all items are packaged safely and securely by packing cards using supplies such as bubble wrap, packing paper, or another flexible material to fill space.

Do not use regular envelopes, as these are sorted by machines at the Post Office and can result in damage.

Some packaging container suggestions that work well for Magic cards include:

Plastic card cases Deck boxes

Fat Pack/Bundle boxes

Snap cases Rowed card storage boxes Cardboard trading card boxes
Plastic bags, rubber bands, or packaging materials with rough surfaces will damage cards. Top-loaders are not recommended due to damaging cards if bent in any way.

5. Send your cards or collection to us. Please use the correct mailing address based on your sale request method.

In-Person Delivery

In-Store Appointment

For In-Store Appointments, your Sell List Request will not be approved until your appointment time has been scheduled with a Buyer at our Star City Comics & Games retail location. Appointments are available from noon - 6pm Tuesday through Sunday. Your items will be processed during your appointment.
Alternatively, you may drop off the contents of your approved Sell List Request or Ship + Sell in person at Star City Comics & Games during business hours. Your items will be processed by one of our Buyers. Sell List Requests are processed within three to five (3-5) business days. Ship + Sell requests take a minimum of four (4) business days for up to 1000 cards. Please see Processing Your Sell List Request or Processing Your Ship + Sell Request for more information.

Event Delivery

For Event Delivery, arrive at our Sales Booth during the event's hours. Requests are handled on a first-come, first-served basis; appointments are not available. You will need to remain at the booth while your items are being processed.

Each Sales Booth appearance will become available as a delivery option one (1) week before the event. We cannot guarantee Sell List prices earlier than this point. 

All Sell List Requests brought to an event must be preapproved prior to processing. Event submission approval ends at 3 PM ET on the Thursday before an event.

Please deliver your Sell List Request to a staff Buyer, along with a printed copy of the contents of the Sell List Request and its approval. The order of the cards needs to match the list included in the Sell List Request Submission email.

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