Approval & Shipping InstructionsUpdated 2 months ago
Learn about the multiple ways for Selling Cards to Us.
Approval is required for all our selling options before you either ship or drop-off your cards.
Approval Instructions
Sell List Request
We will send an email acknowledging that we have received your Sell List Request. We will send your approval email within two (2) business days, once we have reviewed and approved your Sell List Request.
If you do not see a follow-up email from us within two (2) business days, check your spam folders, then contact us if you still have not received an approval email.
Upon receiving the approval email, prepare your cards or collection for shipment. Check the status of your Sell List Request throughout the process by clicking on My Account, then clicking Sell Requests.
Special conditions apply to high-value individual items and Sell List Requests:
- We may request scans prior to approval to verify conditions of cards valued over $700.
- We may offer term payments on Sell List Requests totaling over $5000.
Please check your acknowledgment email carefully for full details.
Ship + Sell
You will receive an email confirmation with shipping instructions after you have submitted the Ship + Sell form. This confirmation email also serves as your approval. You may ship your items at your earliest convenience.
Shipping Instructions
You are responsible for all shipping and/or delivery costs related to sending an approved request. Any postage due or customs/import fees incurred upon arrival will be deducted from the total.
Use a trackable shipping method and properly insure your shipment’s contents based on their value. Star City Games® is not responsible for any items or packages that are lost and/or damaged while in transit.
Label the outside of the package with the proper information regarding your sale to prevent your sale from being delayed. Ensure the following information is included:
- Your full return address with your first and last name.
- ATTN: Ship + Sell [Last Name on request], if you have submitted a Ship + Sell request.
- Your Sell List Request # associated with your package, if you have submitted a Sell List Request.
| For Sell List Requests | For Ship + Sell |
[Your Sell List Request #] ATTN: Buyer Star City Games, Inc. 5728 Williamson Rd NW Roanoke, VA 24012 | ATTN: Ship + Sell [Last Name on request] Star City Games, Inc. 5728 Williamson Rd NW Roanoke, VA 24012 |
Please ship Sell List Requests within two (2) business days of the date of approval to guarantee prices at the time of submission. Card values will be adjusted to reflect our current Sell List if postmarked over two (2) business days later.
Ship + Sell requests do not have a shipping deadline. The current Sell List prices at the time of arrival will be used.
You will receive an email notifying you that we have received your shipment.
Multiple Sell Requests may be shipped in the same package to save on shipping costs.
- Pack and label each request separately, and list all Sell List Request numbers on the outside packaging.
- When combining a Ship + Sell and Sell List Request in the same package, label the outside of the box appropriately. Separate and clearly mark contents to ensure they are processed correctly.
If you need to divide a single request into multiple packages, number each package (e.g. Box 1 of 2, Box 2 of 2). We will wait until all boxes arrive to begin processing the request.
If your package is scheduled to arrive on a weekend day when our warehouse is closed, the carrier will reattempt delivery on the next business day.
Packaging Guidelines
Following these guidelines will help ensure your collection arrives safely and your Sell List Request or Ship + Sell will be processed efficiently.
1. Remove all cards from binders, top-loaders, and sleeves (standard-style or inner sleeves, including side-loading or sealable).
2. Keep all cards facing the same way, in the same orientation (for example: all facing forward and right-side-up).
3. For Sell List Requests, put the cards in the same order as they are listed on the approved Sell List Request. This will be in the order in which you have entered your cards.
4. Ensure that all items are packaged safely and securely by packing cards using supplies such as bubble wrap, packing paper, or another flexible material to fill space.
Some packaging container suggestions that work well for Magic cards include:
- Plastic card cases
- Deck boxes
- Fat Pack/Bundle boxes
- Snap cases
- Rowed card storage boxes
- Cardboard trading card boxes
5. Send your cards or collection to us. Please use the correct mailing address based on your sale request method.
In-Person Delivery
In-Store Appointment
For In-Store Appointments, your Sell List Request will not be approved until your appointment time has been scheduled with a Buyer at our Star City Comics & Games retail location. Appointments are available from noon - 6pm Tuesday through Saturday. Your items will be processed during your appointment.
Alternatively, you may contact us to make arrangements to drop off the contents of your approved Sell List Request or Ship + Sell in person at Star City Comics & Games during the above buyers' hours. Your items will be processed by one of our Buyers. Sell List Requests are processed within three to five (3-5) business days. Ship + Sell requests take a minimum of four (4) business days for up to 1000 cards. Please see Processing Your Sell List Request or Processing Your Ship + Sell Request for more information.
Event Delivery
For Event Delivery, arrive at our Sales Booth during the event's hours. Requests are handled on a first-come, first-served basis; appointments are not available. You will need to remain at the booth while your items are being processed.
Each Sales Booth appearance will become available as a delivery option one (1) week before the event. We cannot guarantee Sell List prices earlier than this point.
Please deliver your Sell List Request to a staff Buyer, along with a printed copy of the contents of the Sell List Request and its approval. The order of the cards needs to match the list included in the Sell List Request Submission email.