Your approved Sell Request will be processed within three (3) to four (4) business days of its arrival at our warehouse. Processing times may be slightly delayed during higher volume order times, such as new set releases and special sales. For more information regarding approved Sell Request processing times, please contact us.
Sell Requests are processed in the order that they are received. We will send you an email letting you know once your Sell Request has arrived. Please note that our offices are closed on the weekends. Mail is processed Monday-Friday during regular business hours.
Once your shipment has been received by Star City Games ®, the contents will be verified against the approved Sell Request. Should the condition of the items received not match the condition of the items originally submitted on your approved Sell Request, your Sell Request total will be adjusted accordingly and emailed to you for approval depending on your chosen preapproved deduction percentage.
Failure to follow shipping and packaging guidelines may also incur deductions.
You will not receive a penalty if cards are mislisted or missing. We will adjust the pricing to reflect the change and notify you if multiple cards are missing or mislisted in order to inform you of the changes made.
All such changes can be viewed individually by logging into your Star City Games account, visiting your Sell Request page, and selecting the specific Sell Request containing the affected items. A caution symbol will appear to the far right if there is a note from our card grading team regarding a specific item. Your adjusted Sell Request will not be further processed until you have approved the adjusted total.
Please note that changes with a caution symbol next to them are often not the only cards adjusted on a Sell Request. We do not leave notes for every grading change we make, so cards graded as Played and Heavily Played will be towards the bottom of your Sell Request for your review once your Sell Request has been completed.
We will not purchase any item(s) that smell of smoke or any other strong odor. If Star City Games receives a shipment containing such items, you will be contacted via email to arrange the return of your items at your expense. Any cards we receive with a strong odor will be denied for purchase at our discretion.
Should you choose to cancel any part of a Sell Request that has already been received at our warehouse, you are responsible for any and all shipping costs related to the return of the relevant items. Payment for such shipping related costs must be paid in full via credit card, PayPal, or store credit within thirty (30) days of our confirming the cancellation. Tracking and insurance are the responsibility of the seller.
Star City Games is not responsible for any items or packages that are lost and/or damaged while in transit.
If we have not received any reply from you regarding an adjusted Sell Request total and/or payment owed for any return shipping related costs within thirty (30) days from our last communication, your Sell Request will be processed using the last adjusted total.
Please consult the chart below for estimated return shipping costs. Please note that these estimated shipping quotes do not include insurance or signature options.
|SELL REQUEST TOTAL||RETURN SHIPPING COST||RETURN SHIPPING COST USING STORE CREDIT|
|< $299.00||$3.00 - 5.00||$4.00 - 6.50|
|$300.00 - 399.99||$5.00 - 9.00||$6.50 - 11.75|
|$400.00 - 699.00||$9.00 - 12.00||$11.75 - 15.50|
|$700.00 - 999.99||$12.00 - 16.00||$15.50 - 20.75|
|> $1,000||Please contact us for more information.|