Viewing Order History
To view recent orders, click My Account, then click Orders.
To view orders placed between 7/20/17 and 9/28/19, go to the Shipments page.
To view orders placed before 7/20/17, go to the former Orders page.
Orders Missing from Order History
If you do not see an order you placed under your Order History, you may have checked out as a Guest while logged out of your account. A confirmation email containing the order number and information would still be sent to the email address provided at checkout. You may request that a Guest order be linked to your account after checkout.
If you did not receive the confirmation email, please contact us with the name and email address used to place the order, and we will be happy to resend it to you. Automated emails about order status updates may appear in your spam or junk folder, depending on your inbox settings.
Orders placed as a Guest will not reflect your Premium Membership Discounts.
Star City Games will send an email notification to advise of the following order statuses: Declined, Refunded, Partially Refunded, Cancelled, Awaiting Pickup, Shipped, and Partially Shipped.
While most order statuses are self-explanatory, certain statuses have further details below.
Manual Verification Required
The order requires manual review by one of our Customer Service Representatives. Once the order is reviewed, an email with either your order acceptance or a request for further information will be sent to the email address used to place the order within one (1) business day of order placement.
This order has an outstanding balance you must pay before the order can be fulfilled and shipped. Possible reasons include the selection of the Bank Wire Transfer payment method at checkout, additional shipping charges to get your order to its destination, or a payment method that was declined. Our Customer Service team will e-mail you with an explanation and how to resolve the issue.
Once an order is placed and paid for in full, the order status will display Awaiting Fulfillment until Star City Games prints a label for shipping. Our fulfillment team works Monday through Friday 9 AM - 5 PM ET (excluding holidays) to pick, pack and ship orders.
Orders containing preorder product will remain as Awaiting Fulfillment until the release date.
Once Star City Games has packed your order and created a shipping label, your order status will display Shipped. Star City Games will send a shipping confirmation email with your tracking information. Please note that tracking updates will not be available until the carrier picks up the package and scans the barcode on the shipping label. Packages being shipped are picked up between 4:30 PM and 5:30 PM ET Monday through Friday, excluding holidays.
After selecting Onsite Pickup at Star City Games & Comics, your order will be set to Awaiting Pickup once it has been fulfilled. Please see additional details under In-Store Pickup in the In-Person Order Pickup article.
Accessing Digital Products from Order History
Digital products are available immediately after purchase. Click My Account, then click Orders to access digital products.
A Star City Games account is required to access digital product purchases.
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