Order History

Viewing Order History

To view recent orders, click My Account, then click Orders.

To view orders placed between 7/20/17 and 9/28/19, go to the Shipments page

To view orders placed before 7/20/17, go to the former Orders page.

Orders Missing from Order History

If you do not see an order you placed under your Order History, you may have checked out as a Guest while logged out of your account. A confirmation email containing the order number and information would still be sent to the email address provided at checkout. You may request that a Guest order be linked to your account after checkout.

If you did not receive the confirmation email, please contact us with the name and email address used to place the order, and we will be happy to resend it to you. Automated emails about order status updates may appear in your spam or junk folder, depending on your inbox settings. 

 Orders placed as a Guest will not reflect your Premium Membership Discounts.

"Manual Verification Required" Order Status

If your order shows a status of "Manual Verification Required," it requires manual review by one of our Customer Service Representatives. Once the order is reviewed, an email with either your order acceptance or a request for further information will be sent to the email address used to place the order within one (1) business day of order placement.

Accessing Digital Products from Order History

Digital products are available immediately after purchase. Click My Account, then click Orders to access digital products.

A Star City Games account is required to access digital product purchases.