Damaged, Missing, or Incorrect Items
If your order is damaged in transit, is missing items, or has items you did not order, please contact us immediately so that we can resolve the problem.
We will follow up with you promptly. To better assist you, we may request images of damaged packaging and damaged or incorrect items.
Package Has Not Arrived
If your order tracking says “Delivered” but you have not received your package, click My Account then click Order History to confirm that the delivery address was entered correctly.
If your order has not arrived by its estimated delivery date, please wait the following number of business days after the ship date and then contact us if your order has still not arrived.
|DELIVERY||NUMBER OF BUSINESS DAYS|
|USPS First Class||9|
|USPS Priority Mail||5|
|UPS Next Day Air||2|
|UPS Second Day Air||3|
|UPS Worldwide Express||4|
Rerouting an Order
To avoid extra fees and delays in receiving your order, contact us immediately to correct the address prior to your shipment leaving our warehouse.
Unfortunately, we cannot reroute an order that has shipped via USPS.
Order Returned to Sender
When tracking shows that your order was returned to the sender, click My Account, then click Order History to confirm that the delivery address was entered correctly, and then contact us and confirm the correct address where the order is to be sent. If the order was placed with an incorrect address provided, reshipment and rerouting fees may apply.
If it appears that your account has a duplicate credit for the amount of your order, an authorization hold may have been placed on the available funds by your financial institution. See additional information concerning authorization holds under Credit Cards on our Payment Options page. Please contact your bank to resolve this issue.