How to pick up orders at events and the Star City Comics & Games storefront.

<h2 id="event-pickup">Event Pickup</h2><p>If Star City Games&#xAE; will be vending at an event, you may place a Star City Games website order beforehand and save on shipping costs by picking it up in person at that event.</p><p>When choosing a <strong>Shipping Method</strong> at checkout, select the <strong>Order Pickup</strong> option for the event. If the event does not appear in the drop-down menu, the event is not eligible as a pickup location for new orders.</p><div class="tip-callout">If your order contains preorder product with a release date after the event date, the order will not be available for pickup at the event.</div><p>When you arrive at the event, simply present a valid photo ID at the Star City Games on-site vendor booth and a member of our team will retrieve your order for you.</p><h2 id="star-city-comics--games-in-store-pickup">Star City Comics &amp; Games In-Store Pickup</h2><p>Star City Comics &amp; Games (Star City Games&#x2019; retail storefront) is located at 5728 Williamson Rd. NW in Roanoke, Virginia.</p><p>To pick up a Star City Games website order on-site at Star City Games &amp; Comics and save on shipping costs, select <strong>On-site Pickup (In-Store - Star City Comics &amp; Games - 5728 Williamson Rd NW, Roanoke, VA 24012)</strong> as your shipping option.</p><div class="tip-callout">Orders placed within one (1) hour of store closure will be fulfilled the next day the store is open.</div><p>We ask that customers pick up orders placed as On-site Pickup within two (2) weeks. If you are unable to pick up your order within that time, please <a href="https://contactus.starcitygames.com" rel="noopener noreferrer" target="_blank">contact us</a><a href="mailto:customer.service@starcitygames.com"></a>. Orders not picked up within four (4) weeks without customer communication will be considered abandoned and subject to cancellation.</p><p><strong>In-Store Pickup</strong></p><p>Visit Star City Comics &amp; Games during our <a href="https://www.facebook.com/StarCityComicsandGames/" rel="noopener" target="_blank">advertised operating hours</a>, come inside and provide a Star City Comics &amp; Games staff member with your name and order number. ID may be requested to confirm your identity. The staff member will then retrieve your order.</p><p>Once an order has been fulfilled and is ready for pickup, the status of the order will be updated to Awaiting Pickup and an email notification sent to the address on file.</p><p>Orders placed on weekends or after 4 PM on weekdays will be ready within two (2) normal business hours; email notifications for these orders will not be sent until the next business day. If you wish to pick up your order sooner, please call 540-767-4263 ext. 100 to confirm your order is ready.</p><div class="tip-callout">Orders containing more than 100 items may take longer to prepare. Please wait until you receive your email notification or call ahead.</div><h2 id="third-party-pickup">Third-Party Pickup</h2><p>To have another person pick up your order, please <a href="https://contactus.starcitygames.com" rel="noopener" target="_blank">contact us</a> in advance. The third-party picking up the order must present ID.</p><p>If an individual other than the customer attempts to pick up an order without prior notice to Customer Service, a Star City Comics &amp; Games staff member will call the phone number on the order to obtain verbal authorization for the pickup.</p><h2 id="modifying-orders">Modifying Orders</h2><p><strong>Adding Items to an Order</strong></p><p>Place a second order with the additional item(s) and pick up the orders together (time and other restrictions for the chosen pickup method apply).</p><p><strong>Other Modifications</strong></p><p><a href="https://contactus.starcitygames.com" rel="noopener" target="_blank">Contact us</a> for other order modifications, including:</p><ul><li>Ship an order. Standard shipping charges apply; shipping options will be provided.</li><li>Remove items from an order awaiting fulfillment that contains preorder product.</li><li>Cancel an order.</li></ul><p><a href="https://help.starcitygames.com/modifying-an-order" rel="noopener noreferrer" target="_blank">Learn more about modifying orders.</a></p>

In-Person Order Pickup

Why shipping costs vary, and how to calculate yours.

<p>Shipping costs for orders vary based on:</p><ul><li>Number of items (larger orders cost more to ship)</li><li>Total weight (heavier orders cost more)</li><li>Total value (high-value orders require an insured shipping method)&#xA0;</li><li>Delivery address (<a href="https://help.starcitygames.com/international-orders" rel="noopener noreferrer" target="_blank">international shipping</a> costs more than domestic)</li><li><a href="https://help.starcitygames.com/delivery" rel="noopener noreferrer" target="_blank">Shipping method</a> (rates vary by carrier)</li></ul><p>During checkout, you will see shipping options based on your order&#x2019;s size, weight, value, and delivery address. You can view these options anytime you have items in your cart by selecting the cart icon at the upper right and then the &quot;Check out now&quot; button.</p><p style="text-align: center;"><span class="fr-img-caption fr-fic fr-dib" style="width: 300px;"><span class="fr-img-wrap"><img data-fr-image-pasted="true" src="https://f.hubspotusercontent40.net/hubfs/5537742/Check%20Out%20Now.png" style="width: 300px;" class="fr-fic fr-dib"><span class="fr-inner" data-gramm="false" data-lt-tmp-id="lt-521385" spellcheck="false">An example sales page.</span></span></span></p><p><br></p>

Shipping Costs

Shipping restrictions that apply to non-residential and other unusual addresses (military, colleges, prisons, etc.).

<h2 id="non-residential-addresses">Non-Residential Addresses</h2><p><strong>UPS Requirements</strong></p><p>UPS requires a complete physical street address for delivery.</p><div class="tip-callout"><p>P.O. boxes, college boxes, dorm rooms, and military units do not qualify.</p></div><p><strong>Military Addresses (APO, FPO, DPO)</strong></p><p>Orders sent to military addresses are shipped domestically, though transit time may exceed our delivery estimates.&#xA0;</p><p><u>Your address should follow this format:</u><strong><br></strong></p><p>Address: PSC 812 BOX XXXX</p><p>City: FPO</p><p>State: AA - Armed Forces America</p><p>Country: United States</p><p>Zip Code: 09627</p><p><strong>Colleges</strong></p><p>It is the responsibility of the customer to make sure they are following the specific instruction of their school and/or residence hall. These instructions vary by school; some student mailing addresses are extremely specific and require your attention in order to have your mail pieces delivered successfully.&#xA0;To determine your student mailing address, please visit your campus website.&#xA0;<em>Note:</em> the below examples may no longer be current.</p><p><u>Example 1: Radford University</u></p><p>(Name of Student)&#xA0;</p><p>Radford University&#xA0;</p><p>P.O. Box (Student box number)&#xA0;</p><p>Radford, VA 24142-(BOX NUMBER)&#xA0;</p><p><u>Example 2: University of Massachusetts Amherst&#xA0;</u></p><p>(Name of Student)&#xA0;</p><p>(Student&#x2019;s Residence Hall), UMass&#xA0;</p><p>(Residence Hall Street Address), (Room #)&#xA0;</p><p>Amherst, MA 01003-(4-digit extended ZIP*)&#xA0;</p><p>* Each residence hall has a 4-digit extended ZIP code.&#xA0;</p><p><strong>Hotels</strong></p><p>We do not recommend shipping to hotels because we cannot guarantee their receipt of packages. If you choose to accept this risk, please contact the hotel in advance for their shipping and addressing requirements.&#xA0;</p><p><strong>Correctional Facilities</strong></p><p>Although we do ship to correctional facilities, the customer is responsible for following and communicating to us any special regulations or instructions.</p><p><u>Before you send an order to a correctional facility:</u></p><ol><li>Contact the facility in advance to ensure that they will accept the package.</li><li>Verify that Star City Games&#xAE; is on the facility&apos;s Approved Vendors List.</li><li>Confirm with the facility any restrictions on the value of the package.</li><li>Ask for any information about special regulations or instructions such as packing slips and item limitations. Note this information in your order.</li><li>Verify that the address you provide is correct and includes the recipient&#x2019;s identification number.</li></ol><div class="tip-callout">Star City Games is not responsible for packages delivered and not received by the addressee.</div>

Shipping Restrictions

Delivery details for shipping with UPS and the United States Postal Service.

<p>Orders are shipped Monday through Friday, excluding U.S. federal holidays.</p><h2 id="tracking">Tracking</h2><p>When your order is shipped, you will receive a shipping confirmation email that contains a tracking number and link. You can also find the tracking link with the order under <strong>My Account</strong>.&#xA0;</p><h2 id="delivery-in-the-us">Delivery in the U.S.</h2><table style="border-color: #99acc2; border-collapse: collapse; table-layout: fixed; margin-left: auto; margin-right: auto; border-width: 1px; height: 281px;"><tbody><tr style="height: 57px;"><td style="padding: 4px; height: 57px; width: 147.578px; border: 1px solid #99acc2;"><strong>CARRIER</strong></td><td style="padding: 4px; height: 57px; width: 152.797px; border: 1px solid #99acc2;"><strong>OPTION</strong></td><td style="padding: 4px; height: 57px; width: 74.0625px; border: 1px solid #99acc2;"><strong>INSURED</strong></td><td style="padding: 4px; height: 57px; width: 124.938px; border: 1px solid #99acc2;"><strong>BUSINESS DAYS</strong></td><td style="padding: 4px; height: 57px; width: 187.578px; border: 1px solid #99acc2;"><strong>MAXIMUM ORDER VALUE</strong></td></tr><tr style="height: 46px;"><td rowspan="3" style="padding: 4px; height: 138px; width: 147.578px; border: 1px solid #99acc2;"><img class="hs-image-align-none fr-fic fr-dii" src="http://static.starcitygames.com/www/images/banners/media/contentpages/ups.jpg" style="width: 100px;" width="100"><br>UPS<a href="#footer1a" rel="noopener">&#xB9;</a></td><td style="padding: 4px; height: 46px; width: 152.797px; border: 1px solid #99acc2;">UPS Ground<a href="#footer1a" rel="noopener"></a></td><td style="padding: 4px; height: 46px; width: 74.0625px; border: 1px solid #99acc2;">Yes</td><td style="padding: 4px; height: 46px; width: 124.938px; border: 1px solid #99acc2;">1-5</td><td style="padding: 4px; height: 46px; width: 187.578px; border: 1px solid #99acc2;">None</td></tr><tr style="height: 46px;"><td style="padding: 4px; height: 46px; width: 152.797px; border: 1px solid #99acc2;">Second Day Air</td><td style="padding: 4px; height: 46px; width: 74.0625px; border: 1px solid #99acc2;">Yes</td><td style="padding: 4px; height: 46px; width: 124.938px; border: 1px solid #99acc2;">2</td><td style="padding: 4px; height: 46px; width: 187.578px; border: 1px solid #99acc2; border-width: 1px; border-style: solid;">None</td></tr><tr style="height: 46px;"><td style="padding: 4px; height: 46px; width: 152.797px; border: 1px solid #99acc2;">Next Day Air</td><td style="padding: 4px; height: 46px; width: 74.0625px; border: 1px solid #99acc2;">Yes</td><td style="padding: 4px; height: 46px; width: 124.938px; border: 1px solid #99acc2;">1</td><td style="padding: 4px; height: 46px; width: 187.578px; border: 1px solid #99acc2;">None</td></tr><tr style="height: 74px;"><td rowspan="2" style="padding: 4px; height: 86px; width: 147.578px; border: 1px solid #99acc2;"><p><img class="hs-image-align-none fr-fic fr-dii" src="http://static.starcitygames.com/www/images/banners/media/contentpages/usps.jpg" style="width: 100px;" width="100"></p><p>USPS</p></td><td style="padding: 4px; height: 43px; width: 152.797px; border: 1px solid #99acc2;">Priority Mail</td><td style="padding: 4px; height: 43px; width: 74.0625px; border: 1px solid #99acc2;">No</td><td style="padding: 4px; height: 43px; width: 124.938px; border: 1px solid #99acc2;">2-3</td><td style="padding: 4px; height: 43px; width: 187.578px; border: 1px solid #99acc2;">$750</td></tr><tr style="height: 43px;"><td style="padding: 4px; height: 43px; width: 152.797px; border: 1px solid #99acc2;">Ground Advantage</td><td style="padding: 4px; height: 43px; width: 74.0625px; border: 1px solid #99acc2;">No</td><td style="padding: 4px; height: 43px; width: 124.938px; border: 1px solid #99acc2;">2-5</td><td style="padding: 4px; height: 43px; width: 187.578px; border: 1px solid #99acc2;">$200</td></tr></tbody></table><p><a data-hs-anchor="true" id="footer1a"></a></p><p>&#xB9; <em>Complete physical mailing address required. UPS will not deliver to P.O. boxes. Saturday delivery requires an additional fee of $20.00. If you are interested in this service, please <a href="https://contactus.starcitygames.com" rel="noopener" target="_blank">contact us</a>.</em></p><div class="hs-callout-type-tip" data-hs-callout-type="tip"><p>Star City Games&#xAE; recommends that customers select an insured shipping option as a protection against any unexpected carrier transit problem that may arise. We cannot guarantee the delivery of orders shipped through uninsured methods.</p></div><h2 id="required-signatures">Required Signatures</h2><p>We require signatures for UPS and USPS domestic orders of at least $499.</p><h2 id="usps">USPS</h2><p>To require a signature for a domestic USPS delivery, please leave a comment in the Order Comments section of your order. This service will add an additional $2.55 to your total. If your order&#x2019;s subtotal is at least $499, this service will be included for no additional charge.&#xA0;</p><h2 id="ups">UPS</h2><p>To require a signature for a domestic UPS delivery, please leave a comment in the Order Comments section of your order. This service will add an additional $5.25 to your total. If your order&#x2019;s subtotal is at least $499, this service will be included for no additional charge.</p><p>UPS generally makes three consecutive delivery attempts before returning a package to its sender. If you are unavailable to sign for your package, you may use <a href="https://www.ups.com/us/en/services/tracking/mychoice.page">UPS MyChoice</a> to make arrangements for your package&#x2019;s delivery.</p><p><a data-hs-anchor="true" id="delivery-outside-us"></a></p><h2 id="delivery-outside-the-us">Delivery Outside the U.S.</h2><table style="border-color: #99acc2; border-collapse: collapse; table-layout: fixed; margin-left: auto; margin-right: auto; border-width: 1px;"><tbody><tr><td style="padding: 4px; border: 1px solid #99acc2; width: 141px;"><strong>CARRIER</strong></td><td style="padding: 4px; border: 1px solid #99acc2; width: 186px;"><strong>OPTION</strong></td><td style="padding: 4px; border: 1px solid #99acc2; width: 82px;"><strong>INSURED</strong></td><td style="padding: 4px; border: 1px solid #99acc2; width: 109px;"><strong>BUSINESS DAYS</strong></td><td style="padding: 4px; border: 1px solid #99acc2; width: 169px;"><strong>MAXIMUM ORDER VALUE</strong></td></tr><tr><td style="padding: 4px; border: 1px solid #99acc2; width: 141px;"><img class="hs-image-align-none fr-fic fr-dii" src="http://static.starcitygames.com/www/images/banners/media/contentpages/ups.jpg" style="width: 100px;" width="100">UPS<a href="#footer2" rel="noopener">&#xB2;</a></td><td style="padding: 4px; border: 1px solid #99acc2; width: 186px;">Worldwide Express</td><td style="padding: 4px; border: 1px solid #99acc2; width: 82px;">Yes</td><td style="padding: 4px; border: 1px solid #99acc2; width: 109px;">1-3</td><td style="padding: 4px; border: 1px solid #99acc2; width: 169px;">None</td></tr><tr><td style="padding: 4px; border: 1px solid #99acc2; width: 141px;"><img class="hs-image-align-none fr-fic fr-dii" src="http://static.starcitygames.com/www/images/banners/media/contentpages/usps.jpg" style="width: 100px;" width="100">USPS</td><td style="padding: 4px; border: 1px solid #99acc2; width: 186px;">International Fully Tracked / Country Tracked<a href="#footer3" rel="noopener">&#xB3;</a></td><td style="padding: 4px; border: 1px solid #99acc2; width: 82px;">No</td><td style="padding: 4px; border: 1px solid #99acc2; width: 109px;">7-30<a href="#footer3" rel="noopener">&#xB3;</a><a href="#footer5" rel="noopener"></a></td><td style="padding: 4px; border: 1px solid #99acc2; width: 169px;">$400</td></tr></tbody></table><p><a data-hs-anchor="true" id="footer2"></a></p><p>&#xB2; <em>Complete physical mailing address required. UPS will not deliver to P.O. boxes.&#xA0;</em><em>Delivery time varies by region. Time in transit is guaranteed to the customer&apos;s customs office. We cannot guarantee subsequent customs processing or delivery times.</em></p><p><a data-hs-anchor="true" id="footer3"></a></p><p><em>&#xB3; Rates, speed of delivery, and level of tracking are determined by the destination country. If your country supports Fully Tracked, it will be delivered by local postal authorities with continued tracking at each step. Otherwise, your checkout option will display as Country Tracked, which will still provide tracking for clearance into the country but may not provide additional tracking updates until the package is delivered.</em></p><div class="tip-callout">Star City Games&#xAE; recommends that customers select an insured shipping option as a protection against any unexpected carrier transit problem that may arise. We cannot guarantee the delivery of orders shipped through uninsured methods.</div>

Shipping

In-Person Order Pickup

Shipping Costs

Shipping Restrictions

Shipping Services