When a customer places two (2) or more eligible orders within a short period of time, Star City Games may automatically combine them to ship together under one tracking number. For orders to combine automatically, they must have:
- The same email address
- The same shipping date
- The same shipping address*
- A shipping method of UPS or USPS (domestic only)
* Differences in spelling or formatting may cause your orders to ship separately. If you notice any differences, let us know so that they can be fixed before the orders ship.
We cannot guarantee that orders meeting the above criteria will be automatically combined. Orders that will not be combined automatically include:
- International orders shipped via USPS.
- Orders that ship on multiple dates due to preordered items.
Star City Games will attempt to combine all eligible, unshipped orders placed before 12 PM ET. If you place an order after 12 PM ET but before one of your existing orders has shipped, the combined order will ship on the following business day.
Store Credit for Lower Shipping Costs
If combining orders results in a lower shipping cost than sending your orders separately, you will receive the difference in cost in Store Credit issued to your Star City Games account. Once your orders have shipped, you will receive a confirmation email within one (1) business day with the amount of Store Credit issued to your account.
If you did not place your orders using a Star City Games account, such as by using Guest Checkout, Star City Games will combine your orders, but we will be unable to issue Store Credit for any shipping cost savings. Please create a Star City Games account to enjoy this benefit.
Shipping Methods for Combined Orders
Star City Games will ship combined orders using the fastest method selected for any one order. For example, if two (2) orders have USPS Ground Advantage shipping and one (1) order has USPS Priority Mail shipping, the combined order would ship as one USPS Priority Mail package.
Combined orders containing at least one order with UPS Ground shipping will ship as a UPS Ground package to accommodate any large items.
Combined orders with identical shipping methods will ship using that method unless they exceed the size, weight, or value threshold for that shipping option [for example, combined orders weighing more than one (1) pound cannot ship via USPS First Class]. Star City Games may at its discretion upgrade shipping methods with the same carrier for combined orders at no charge to the customer.
Questions and Special Requests
Contact us with any questions or special requests (for example, requesting that orders ship separately). Send requests before or immediately after placing orders to allow Star City Games the most time to attempt to accommodate them.
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