Help

Categories



Still Need Help?

Contact Us

Searching for Magic: The Gathering singles, sealed products or supplies? Please try searching our Star City Games online store.

Approval & Instructions

After submitting your online Sell Request, you will receive confirmations both on-screen and via email. Before we officially approve your sale, we may request scans or photos to verify the condition of items valued at $250 or higher.

You will receive an approval email once your Sell Request has been officially approved. If you have not received this email within two (2) business days, please check your spam folder and then contact us if you cannot find it. 

Do not ship or deliver anything in person until you have received an email stating that your sale has been officially approved.

Once you receive an email confirming our approval of your sale, you can then ship or drop off your items per the following instructions: 

Shipping Instructions

As the seller, you are responsible for all shipping and/or delivery costs related to the sending of an approved Sell Request. If any postage due or customs/import fees are incurred upon our receipt of a Sell Request, the amount due will be removed from your final total after grading.

To Ship a Sell Request

  1. Remove all cards from binders, top loaders, and any card sleeves. This includes standard-style card sleeves, "perfect-fit" or inner sleeves, side-loading inner sleeves, and sealable sleeves.
    Failure to do so may result in significant delays in processing time and penalties of up to 10% off the Sell Request total.
  2. Organize all individual cards in the exact same order in which they appear on the approved Sell Request.
    Failure to do so may result in significant delays in processing time, penalties of up to 10% off the Sell Request total, or our declining the sale outright.
  3. Ensure that all items are packaged safely and securely. 
  4. Include your approved Sell Request number on the front of your package using the following format.

    [Your Sell Request #]
    ATTN: Buyer
    Star City Games, Inc.
    5728 Williamson Rd NW
    Roanoke, VA 24012
  5. Strongly Recommended: Send your approved Sell Request via an insured shipping method.
    Please note that Star City Games® is not responsible for any items or packages that are lost and/or damaged while in transit.

  6. Ship your approved Sell Request within two business days of receiving approval.
    If the package is not postmarked within two business days of the approval email, we cannot guarantee the prices at the time of submission, and card values will be adjusted to reflect our current Buylist.

Packaging Recommendations

To ensure your cards are well-protected while in transit, we recommend that you package them inside of plastic card cases, deck boxes, empty Fat Pack/Bundle boxes, and/or similar storage methods that are specifically designed to protect trading cards. Do not ship any cards in binders or toploaders, as they both create significant delays in processing your Sell Request and offer the highest chance for damage during transit. For larger Sell Requests, consider using one- to five-row card storage boxes.

Please note that if you are delivering your Sell Request or collection to us at an event or at the Star City Game Center in Roanoke, VA, you must have your cards unsleeved and removed from binders before we will be able to process your Sell Request or collection. This is required of all customers without exception. This requirement can either be completed before you bring the collection or while you are on-site, just as long as it is done so our buyers can go through everything quickly and efficiently for you.

Place the cases or boxes inside a bubble mailer or cardboard box, leaving as little space as possible for the cards to move around inside by using newspaper, foam, packing peanuts, or another type of flexible packing material to protect the contents of your shipment.

Plastic zip-top bags, rubber bands, or packing material with a rough surface will damage cards. Do not ship your cards in standard envelopes, which the Post Office runs through mail sorting equipment that may damage your cards before they reach us. Top loaders are not recommended due to the fact they can easily damage your cards while in transit if the loader is bent in any way. Top loaders are also difficult to remove cards from and add extra time to processing.

Although not required, we highly recommend using a trackable shipping method and properly insuring the contents of your shipment, as Star City Games  is not responsible for any items or packages that are lost and/or damaged while in transit. We will notify you via email upon receipt of your shipment.

Feel free to mail multiple Sell Requests in the same package in order to save on shipping costs. Please make sure each Sell Request is packed and labeled separately within the box and that all Sell Request numbers are listed on the outside of the package so we can check everything in once it arrives to us.

If you need to mail a single Sell Request in multiple small boxes, please make sure each box is labeled in numerical order so we know the order in which they need to be processed and so we know how many boxes we might need to wait on for arrival before processing the complete Sell Request.

We do not have a preferred carrier we require our customers to use and it is up to the customer to determine which carrier they would like to mail their package through. If you need further packaging instructions, please email buyer@starcitygames.com.

If, according to tracking information, your package is scheduled to arrive on a weekend day, please note that our warehouse is closed on weekends, so packages will be marked as "reattempt delivery the following business day," typically on Monday barring any holidays or weather delays. 

Drop-Off Instructions

You may drop off the contents of your approved Sell Request in person at the Star City Game Center during business hours or at an SCG Tour® Sales Booth. Each SCG Tour stop will become available as a delivery option one (1) week before the event. We cannot guarantee Buylist prices earlier than this point. Please contact buyer@starcitygames.com to schedule an appointment.

Please deliver your Sell Request to a staff Buyer, along with a printed copy of the contents of the Sell Request and its approval. The order of the cards needs to match the list included in the Sell Request Submission email. Because the Buyer will need to verify the contents of the Sell Request, confirm whether you plan to drop it off and return later or wait with the Buyer as they complete verification.

We reserve the right to cancel/refuse any buy at any time, for any reason, without exception.