Help

Categories

Customer Service
Monday - Friday, 10am-5pm ET

Return Policy

Returns and Refunds

To submit a request to return single cards or other merchandise, please email  customer.service@starcitygames.com within forty-eight (48) hours of the order’s delivery. If your return request is authorized, the return must be postmarked and shipped within seven (7) calendar days of the authorization.

After our warehouse receives your authorized return, we will issue a full refund in the original payment method, less any shipping charges, or as agreed upon via the return authorization.

We are not responsible for return shipments lost before delivery, and we highly recommend any return be shipped with a tracking number.

Returning Single Cards

Requests to return single cards are evaluated on a case-by-case basis, and we reserve the right to decline any such requests.

Returning All Other Merchandise

Factory-sealed products may not be returned after they have been opened. If the contents of your factory-sealed product contain manufacturing imperfections, such as missing, miscut, or misprinted items, please contact the manufacturer of the product to request a replacement, such as Wizards of the Coast.

Apparel that has been laundered, worn, or altered in any way may not be returned.

Returning Items in Person

To return an online order either at the Star City Game Center or at an SCG Tour® event, please email customer.service@starcitygames.com and include information about the date and location you’d like to make the return. If your return request is authorized, you may deliver the items at the specified location. Your refund will be processed when the items are received back at our warehouse.

To return an online order at an SCG Tour event, you must email customer.service@starcitygames.com by 12 PM ET on the Thursday before the event. Neither the Star City Game Center nor the SCG Tour Sales Booth can accept unauthorized online order returns.

Cancellations

You may email customer.service@starcitygames.com to cancel an order for any reason before the order ships.

Cancelling multiple preorder items may result in a 10% cancellation fee. For more information, go to Preorders and review the Preorder Cancellations section.

Problems with an Order

If your online order contains a discrepancy or the condition of the items is not as described, please email customer.service@starcitygames.com with both your order number and a description of the problem within forty-eight (48) hours of delivery.

Ban and Reprint Return Policy

If Wizards of the Coast publishes a ban and/or reprint announcement, you may return cards purchased online from Star City Games® up to fourteen (14) days prior to that announcement for a full refund in store credit.

The Ban and Reprint Return Policy applies only to cards purchased via the Star City Games website and excludes basic lands. This policy does not apply to cards purchased in-person at an event or at the Star City Game Center.

To submit a request to return cards via our Ban and Reprint Return Policy, please contact our Customer Service team within fourteen (14) days of the announcement. If your return request is authorized, the return must be postmarked and shipped within seven (7) days of the authorization.

Packing and Shipping an Authorized Return

Once your return request is authorized:

  1. Package any cards being returned securely.
  2. Include the Order ID number of your original order, along with the email address associated with that order.
  3. Ship your return to: 

    Star City Games 
    ATTN: Returns 
    5728 Williamson Road NW 
    Roanoke, VA 24012

You are responsible for all shipping-related costs associated with returns. Because we are unable to issue a refund for any return that is lost in transit, we highly recommend that you use a trackable and insured shipping method.

Any cards being returned must be received in the same condition that they were delivered in. If any cards included in your return arrive in a lesser condition, we will contact you before taking further action.