Payments for preorders from Star City Games® are usually processed at the time the preorder is placed. Preorders are then fulfilled and shipped on their respective release dates.
If you have multiple preorders awaiting fulfillment that you would like shipped together, please email firstname.lastname@example.org with the order numbers you would like to combine. We will confirm if the orders are eligible to be combined and issue any shipping fee refunds.
We cannot modify existing orders. To cancel an incorrect order, please contact Customer Service by going to My Account and clicking Message.
Preorder cancellations must be requested no later than two (2) business days prior to the release date of the preordered item(s) and are subject to a processing fee of 10% of the price paid at the time of sale. Refunds, minus the processing fee, are issued to the original payment method.
Booster boxes purchased online are ineligible for Wizards of the Coast’s Buy-a-Box promotion. To participate in this promotion, please visit the Star City Game Center or your local retailer.