Customer Service
Monday - Friday, 10am-5pm ET


Payments for preorders from Star City Games® are usually processed at the time the preorder is placed. Preorders are then fulfilled and shipped on their respective release dates.

If you have multiple preorders awaiting fulfillment that you would like shipped together, please email with the order numbers you would like to combine. We will confirm if the orders are eligible to be combined and issue any shipping fee refunds. We cannot combine orders after 6pm ET on the Wednesday before the preordered items' release date.

We cannot modify existing orders. To cancel an incorrect order, please email

Preorder cancellations must be requested no later than two (2) business days prior to the release date of the preordered item(s) and are subject to a processing fee of 10% of the price paid at the time of sale. Refunds, minus the processing fee, are issued to the original payment method.

Only booster boxes picked up at the Star City Game Center are eligible for Wizards of the Coast’s Buy-a-Box promotion.