In-Person Order Pickup
As long as Star City Games® is going to be vending at an event, you may place a Star City Games website order beforehand and save on shipping costs by picking it up in person at that event.
When choosing a Shipping Method at checkout, select the Order Pickup option for the event. If the event does not appear in the drop-down menu, the event is not eligible as a pickup location for new orders.
When you arrive at the event, simply present a valid photo ID at the Star City Games on-site vendor booth and a member of our team will retrieve your order for you.
Game Center Curbside & In-Store Pickup
For the safety of our community and staff during the ongoing Coronavirus (COVID-19) situation, the Star City Game Center has updated a number of our policies. Please see the Star City Game Center page to learn more.
The Star City Game Center (Star City Games’ retail storefront) is located at 5728 Williamson Rd. NW in Roanoke, Virginia.
To pick up a Star City Games website order on-site at the Star City Game Center and save on shipping costs, select On-site Pickup (Curbside/In-Store - Star City Game Center - 5728 Williamson Rd NW, Roanoke, VA 24012) as your shipping option.
We ask that customers pick up orders placed as On-site Pickup within two (2) weeks. If you are unable to pick up your order within that time, please contact firstname.lastname@example.org. Orders not picked up within four (4) weeks without customer communication will be considered abandoned and subject to cancellation.
Visit The Star City Game Center during our advertised operating hours. When you arrive, park in one of our designated Curbside Pickup parking spots, then call 540-767-4263 ext. 100 and provide the Star City Game Center staff member who answers with your name and order number. Your order will be brought out to you at your vehicle. ID may be requested to confirm your identity.
Visit The Star City Game Center during our advertised operating hours, come inside and provide a Star City Game Center staff member with your name and order number. ID may be requested to confirm your identity. The staff member will then retrieve your order.
To have another person pick up your order, please contact email@example.com. The third party picking up the order must present ID.
If an individual other than the customer attempts to pick up an order without prior notice to Customer Service, we will call the phone number on the order to obtain verbal authorization for the pickup.
Star City Games cannot add items to an order. Please place a new order with the additional items.
To ship an order rather than picking it up in person, please contact firstname.lastname@example.org. Standard shipping charges apply.
To cancel an order, please contact email@example.com.
To cancel preorder items from an order not yet fulfilled, please contact firstname.lastname@example.org.